Case Study – IP Docketing
A multinational retail corporation has over 30,000 trademarks and trademark applications and 200 patents in over 70 countries globally. This company has 2 attorneys and 3 IP administrators for handling the prosecution of these applications through a network of patent and trademark firms. They needed to make their IP operations leaner and faster.
Solution :
To address the client’s need for leaner and faster IP operations, Menteso IP implemented the following solutions:
1. Specialized Teams : We deployed two dedicated teams—one for clearing backlog instructions and another for managing regular correspondences—to ensure focused attention and efficient handling of tasks.
2. Centralized Communication : A web-enabled group mailbox was established, directing all correspondence from foreign associates, IP Admins, and paralegals to a centralized repository for streamlined communication.
3. Client-Specific Familiarization : Within a brief 15-day period, our teams familiarized themselves with the client’s unique requirements, enabling a swift commencement of the live docketing process.
4. Structured Communication and Documentation : Weekly conference calls were conducted post-stabilization of the process to maintain alignment and update a comprehensive ‘Client Manual’ sheet, consolidating all client instructions for reference.
5. Customized Email Tracking Tool : To prioritize timely docketing of critical dates mentioned in correspondences, we developed a customized ‘Email Tracking Tool’ capable of capturing date-related information from the body of emails, facilitating efficient management of priorities.
Output
The implementation of these solutions resulted in significant benefits for the client:
1. Cost-Effective Real-Time Docketing : Menteso IP provided a cost-effective method for ensuring real-time docketing, minimizing administrative expenditure while maximizing efficiency.
2. Increased Profit Margin : By reducing administrative costs, our solutions contributed to an increase in the client’s profit margin, optimizing financial performance.
3. Impeccable Real-Time Docketing : Our solutions ensured accurate and immaculate docketing on a real-time basis, enhancing precision and reliability in IP management processes.
